Refund - Enkash Developer Portal

The Refunds feature on the EnKash platform allows you to reverse payments to customers efficiently and securely. Refunds are a critical part of the online payment ecosystem, used to handle failed transactions, cancellations, or customer initiated returns, ensuring trust and satisfaction.

This page provides a complete overview of how refunds work, types of refunds, key scenarios to consider, and how to initiate refunds using either the EnKash Dashboard or Refund APIs.

What Is a Refund?

A refund is the reversal of a successful transaction, where funds are returned to the customer’s original payment source (e.g., Card, UPI, Bank Account).

Common scenarios for refunds:

Failed Transactions: Payment failed but the customer was still debited.

Order Cancellations: Customer cancels an order post-payment due to issues like defects, service delays, etc.

Key Points To Remember

Refunds can be full or partial, based on the situation or customer request.

Refunds can only be initiated against successful transactions.

The processing time for refunds depends on the original payment method (e.g., UPI, card, net banking).

Refunds require a sufficient balance in your EnKash account.

Scenarios That Can Affect Refunds

Inactive or Frozen Beneficiary Account

If the customer’s source account is inactive or frozen, the refund cannot be completed. In such cases, you'll need to:

Contact the customer.

Collect an alternate bank account or payment method.

Insufficient Recharge Account Balance

Refunds will fail if your EnKash recharge wallet does not have enough funds. Ensure your account is topped up to avoid refund delays.

How to Initiate Refunds

Via EnKash Dashboard

Navigate to the Transactions section

Select the transaction to be refunded

Follow the on-screen instructions to complete the refund

Via EnKash Refund API

For automated or large-scale refund operations, use the EnKash Refund API.

Enables seamless integration with your backend systems.

Ideal for platforms handling high transaction volumes.

🔗 Refer to the Refund API documentation for detailed implementation guidance.

Benefits of Using EnKash for Refunds

Feature	Description
Flexibility	Process both full and partial refunds with ease
Real-Time Tracking	Monitor refund status and completion in real time
API Integration	Automate workflows, reduce manual tasks
Customer Satisfaction	Resolve issues quickly, build trust

Ready to Get Started

Use EnKash's powerful refund tools to deliver a smooth, reliable post-payment experience—through the dashboard or APIs.

View the Refund API Documentation for endpoints, payloads, and integration steps.

Handling Refunds with EnKash – Dashboard & API Guide

What Is a Refund?#

Key Points To Remember#

Scenarios That Can Affect Refunds#

How to Initiate Refunds#