About Refund

Refunds Overview

The Refunds feature in the Enkash platform empowers businesses to efficiently reverse payments to customers when needed. Refunds are an integral part of the online payment ecosystem, ensuring customer satisfaction in scenarios such as failed transactions or order cancellations.

This page provides a comprehensive overview of refund configurations, types, and best practices to help you manage refunds seamlessly using Enkash’s dashboard or APIs.

What is Refund?

Refunds involve reversing a transaction to return funds to the customer’s source account. They are applicable in various scenarios, including:

Failed Transactions: Instances where a payment fails but funds are debited from the customer’s account.

Order Cancellations: Situations where customers cancel an order after payment due to reasons like product defects or service issues.

Key Points

Refunds can be partial or full, depending on the customer’s request or the order situation

Refunds are initiated against successful transactions only

The process and time required for refunds depend on the original payment method

Scenarios Affecting Refunds

Inactive or Frozen Beneficiary Accounts
If the customer’s source account is inactive or frozen, refunds cannot be processed. In such cases
contact the customer for alternate bank account details.

Insufficient Recharge Account Balance
Refunds require sufficient funds in your Enkash recharge account. If your balance is insufficient.

How to Initiate Refunds via Dashboard?

First Step

Second Step

Navigate to the Transaction section

Third Step

Select the transaction to be refunded and follow the on-screen steps

How to Initiate Refunds via API?

Use Enkash’s Refund API for automated refund processing.

Refer to our API Documentation for detailed implementation guidelines.

Benefits of Using Enkash for Refunds

Flexibility: Process full or partial refunds effortlessly

Real-Time Status: Track refund progress and completion in real-time

Seamless Integration: Use APIs to automate refund workflows and reduce manual effort

Customer Satisfaction: Ensure prompt resolution of payment-related issues

Get started with Enkash Refunds to provide a seamless payment experience to your customers while maintaining operational efficiency.

For more details, refer to our Refund API Documentation

Refunds Overview#

What is Refund?#

Key Points#

Scenarios Affecting Refunds#

How to Initiate Refunds via Dashboard?#

How to Initiate Refunds via API?#